Claims Management

Most warehouses don’t lose claims because they’re wrong. They lose because they can’t prove they’re right. Arvist captures that proof automatically, so your team can fight the claims filed against you and file the ones you’re owed.

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Arvist Claims Management connects every QC inspection to the claims that follow it, automatically capturing the visual proof, timestamps, and documentation your team needs to fight claims on what you ship and file claims on what you receive.

Core Capabilities

Everything you need to win a claim

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Instant claim intake

Claims come in by email, PDF, or phone. Arvist grabs the shipment ID and PRO number instantly.

Visual proof, already waiting

Automatically pulled, time-stamped footage from across your operations.

Automated triage and assessment

Counts, damage, load verification, checked automatically.

Dispute letters, drafted for you

Arvist drafts the OS&D letter, documentation already attached and ready to send.

File claims on what you receive

Arvist turns an inbound OS&D inspection into a claim against your supplier or carrier, evidence already attached.

One system, start to finish

Outbound inspection and inbound claims, one platform. The proof captured at each QC station is the proof that wins the dispute.

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QUALITY CONTROL STATIONS

Claims are won at every station on the floor.

Arvist captures time-stamped visual proof at the packing station and the dock door, so every freight claim is backed by evidence, whether it’s an order you packed and shipped or freight you received.
Packing station footage

Packing Station

Proof of what was packed, captured automatically. Arvist verifies product, quantity, and label at pack-out, so shortage and wrong-item claims can be checked against footage of the actual order.

Protects against:

  • Mis-picks
  • Short-ships
  • Missing items
  • Damaged cartons
Dock door station footage

Dock Door Station

Every load is documented at the door, outbound and inbound, with time-stamped footage of count and condition. Arvist shows exactly how a load left when a claim is filed against you, and exactly how it arrived when you file one against a supplier or carrier.

Protects against:

  • Shortages
  • Load damage
  • Carrier disputes
  • OS&D

Where every claim starts

Quality Control Stations

01 — Capture

Every load. Every item.

Dock doors, conveyors, packing stations. Every load, every item, is captured automatically.

Dock door station footage

Dock Door Station

Packing station footage

Packing Station

02 — Intake

Drop it in. Arvist handles it.

Sync through the portal, forward an email, or drop in a PDF. Arvist takes it from there.

Claim landing in the Arvist dashboard

03 — Investigate

AI on it immediately.

Arvist's AI agent springs into action, running triage and investigation the moment a claim lands.

AI agent working through the claim assessment

04 — Resolve

Done in about three minutes.

Assessment, dispute recommendation, and a drafted email with evidence attached, ready to send.

Completed assessment and drafted dispute email
load verification

Load Verification

Automatically verify every load at the dock with visual proof of counts, conditions, and timestamps before the truck pulls away.

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Inbound Shipment

Know exactly what came in and what condition it arrived in before it touches your inventory.

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Retail Compliance

Make sure every outbound order meets retailer requirements and avoid costly chargebacks before they happen.

Learn more →

FAQs

You’ve got the questions, we’ve got the answers.

What used to take 3 days and 6 to 8 hours of manual investigation now takes minutes. Arvist's AI agent automatically pulls shipment data, surfaces dock footage, and generates a triage assessment as soon as a claim comes in.

Arvist handles claims in both directions. On outbound shipments, that includes carrier disputes, OS&D claims, short and over-ships, and load damage. On inbound shipments, Arvist files claims against suppliers and carriers for overages, shortages, and damage caught at receiving.

When a claim arrives via email, PDF, or phone, Arvist's AI agent extracts the shipment ID and PRO number, then automatically pulls time-stamped images and footage from your dock door and packing stations. No manual camera review required.

Yes. Once Arvist completes its triage assessment, it can draft your OS&D or dispute letter with supporting documentation already attached and ready to send.

Arvist connects with your WMS and TMS to tie visual evidence directly to shipment and carrier data. Evidence packets feed into your existing claims workflows so your team never has to leave the tools they already use.

Most station setups take less than a day to connect to existing network infrastructure. Your team can be capturing evidence within the same week.

Yes. When an Arvist inbound inspection catches overages, shortages, or damage at receiving, Arvist opens a claim from that inspection, pre-filled with the order data and the photo and video evidence captured at the dock door. Claims you file and claims filed against you sit side by side in the same Claims Management dashboard.